Frequently Asked Questions
Everything you need to know about your RIER shopping experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipments may take 7-14 business days depending on your location and customs processing.
What is your return policy?
RIER accepts returns on all unworn, unwashed items with original tags still attached within 30 days of delivery. Please note that sale items and intimate apparel are final sale.
How do I determine the right size for me?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we recommend sizing up for a relaxed fit or contacting our support team for personalized advice.
Are your materials sustainably sourced?
Sustainability is at our core. We partner with ethical suppliers to source high-quality organic cotton, recycled fibers, and responsibly handled leathers to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.